1) A friendly competitor wants to purchase a copy of your operations manual for their internal use. You... |
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Is an operations manual the same as an employee handbook?
Sure, there isn't much to our operations manual. I would sell It for the right price
Perhaps I would sell it, but it would need to be a significant price
Our manual is not for sale for any price. We have 1000's of man-hours in it.
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2) Do you have employee manual |
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No
Yes, but we don't use it
Yes, we have it and use it
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3) When there is a decision to be made... |
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I typically make it
My people give it a shot, but many times, I end up making the decision
My people make their best decision but sometimes the decision gets bounced to me
We have well-trained people and a good process. Decisions are handled at the lowest possible level of the organization
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4) Do you use training videos, manuals, pictograms |
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not at all
We have some
Yes, we have a significant amount of training materials
We are constant trainers. Our training library grows every month
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5) When was the last new training system you created |
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Never
Last year
Last quarter
Last week
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6) When I am gone from the office for more than a few days... |
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I feel very uncomfortable something will go wrong
It used to make me very uncomfortable but I have learned to live with it
I have good systems and people in place, so I do not feel uncomfortable
I am out of the office all the time and things run great without me
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7) How many areas of your company run exceptionally well without your direct involvement? |
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None
There are a couple areas
Almost all aspect of my company run well without my involvement
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